attended a one-day course: “Excellence in customer service”
下课了!今天学了什么?
- 顾客来餐厅之前已经有 expectations,关于食物与服务。员工尽可能要满足顾客最基本的 expectations。之后可以更加一步,想想如何超越顾客的 expectations ,带给他们惊喜。(例如,记住回头客的名字)。
I hope you find something beneficial here
下课了!今天学了什么?
Slowing exploring this great heritage that previous songwriters have left for me to enjoy.
But, may glory be to God, and not to men. God gives skills, talent and craftsmanship to wretched, unworthy creatures like myself.
dart pierces the sky humans stop breathing, awe-struck migratory birds
The sun shines again After a paper-white moon Lone bird starts his song
I attempt a six-word sentence as a response to each book.
How they lived, in beautiful rhyme.
My log of recent events.
persistently rainy weather. Limits my energy, mood and travel options.
public pianos tend to be occupied or broken-down.
Here? Never again! Rain falling on a sick man I must not delay
又無いだ 雨は怖いだ はやく!せんせい!
Now I realise that these older men are imperfect by nature, because their hearts are not devoid of lust, greed, desire, hatred, aversion, ignorance and delusion.
Nevertheless, they did take the time to appear in a photo together with me, as below.
Yeah, curbing my intake of coffee is torturously difficult. But I make effort.
Here are drinks that I use as a substitute.