attended a one-day course: “Excellence in customer service”
下课了!今天学了什么?
- 顾客来餐厅之前已经有 expectations,关于食物与服务。员工尽可能要满足顾客最基本的 expectations。之后可以更加一步,想想如何超越顾客的 expectations ,带给他们惊喜。(例如,记住回头客的名字)。
下课了!今天学了什么?
Slowing exploring this great heritage that previous songwriters have left for me to enjoy.
But, may glory be to God, and not to men. God gives skills, talent and craftsmanship to wretched, unworthy creatures like myself.
I have spent a long time in suffering from the taints of the three poisons (which the Buddha has pointed out in the Dhamma):
Nevertheless, these older men – who have suffered, for an even longer time, from pain of some kind or another – were generous enough to appear in a photo together with me.
Yeah, curbing my intake of coffee is torturously difficult. But I make effort.
Here are drinks that I use as a substitute.
What have I accomplished since the first mention of Covid appeared on the web-pages of news corporations worldwide? I write the below words to help me keep track of the goings-on in my life so far.
I make this list to help me make sense of the information that is swimming in my mind.
Let me recount recent deaths:
Slayer Cold and heartless, she kills the one who supports her.
Thief Steals from her husband.
I have been pondering the cosmopolitan nature of street-names, or place-names, in Singapore recently.
For example:
Today is the 1241st day since 1st March 2020 A.D.
I've been stumbling upon publicly available pianos, and practising on them.