a chat with Nick, an Australian barista-turned-bartender

Just visited a bar named The Other Room. Nick, who is the person-in-charge, comes from Australia, and used to be a barista.

He had these tips to offer, about providing service to customers:

'Very often, the barista is the first “stranger” that the customer meets, outside of that customer's house. The customer's chat with the barista, sets the tone of the rest of the customer's day.

As a barista, you have to be very friendly, and very bubbly.

Make sure the customer feels appreciated. Remember the customer's name. Or, just say “thank you”.'